Takes consumers behind the scenes of hospitals and doctors' offices to understand how and why medicine works the way it does. Here are clear tools for making good decisions when you see a doctor and have to sort through many options. People who read this book will be able to ask the right questions of health care providers: readers can confidently * demand the best medical care * be smart and aggressive consumers Most people have a hard time applying what they know when they or their family members are in an emergency room or doctor's office. This book will empower every reader with * real-life medical stories and hospital experiences that will instruct--and amaze * full explanations of medical-ese language * a walk-through of every type of insurance.